Contact

Contact Support

Need help with Bower? Our support team is here to assist with technical issues, account questions, and general inquiries about OceanIR.

Updated 3 days ago

01
Contact Methods

Email Support

Our primary support channel for non-urgent inquiries, technical questions, and detailed issues requiring investigation.

Email Address

support@bower.site

Best for: Technical issues, account problems, feature requests, bug reports

GitHub Issues

Report bugs, request features, or contribute to the platform through our public GitHub repository.

Repository

github.com/bowerinc/bower.site/issues

Best for: Bug reports, feature requests, open-source contributions

Before Contacting Support

To help us resolve your issue faster, please:

02
Support Hours

Available Support Times

Email Support

  • -Monday - Friday: 9:00 AM - 6:00 PM EST
  • -Saturday - Sunday: Limited support (emergencies only)
  • -Holidays: Closed on major US holidays

GitHub Issues

Available 24/7 for community submissions. Our team reviews and responds during business hours.

Time Zone Note

All support hours are in Eastern Standard Time (EST/EDT). Please account for your local time zone when expecting responses.
03
Response Times

We strive to respond to all support requests promptly. Response times vary based on inquiry type and volume.

Email Support Response Times

  • -Critical Issues: Within 4 business hours (account lockouts, payment problems, data loss)
  • -Standard Inquiries: Within 24 business hours (technical questions, bug reports, feature requests)
  • -General Questions: Within 48 business hours (how-to questions, account setup, usage guidance)

GitHub Issues Response Times

  • -Bug Reports: Acknowledged within 48 hours, resolution timeline varies by severity
  • -Feature Requests: Acknowledged within 1 week, implementation based on roadmap priority
  • -Community Questions: Community-driven responses may arrive faster than official support

Faster Response Tips

  • -Include relevant details: browser version, operating system, screenshot of error messages
  • -Describe steps to reproduce the issue (if applicable)
  • -Use a clear, descriptive subject line
  • -Check browser console for error messages (press F12 → Console tab)
04
Information to Include

Help us help you faster by including these details in your support request:

Technical Issues

  • -Browser & Version: Chrome 120, Firefox 121, Safari 17, etc.
  • -Operating System: Windows 11, macOS Sonoma, Ubuntu 22.04, etc.
  • -Error Messages: Screenshot or exact text of any error displayed
  • -Console Errors: Browser console output (F12 → Console tab)
  • -Steps to Reproduce: Detailed sequence of actions that trigger the issue

Account Issues

  • -Email Address: The email associated with your Bower account
  • -Issue Description: Login problems, session expiration, OAuth errors, etc.
  • -Previous Actions: What you were doing when the issue occurred

Analysis Issues

  • -City Model Used: Miami, New York, Los Angeles, or Chicago
  • -Image Type: Street view, building facade, intersection, landmark, etc.
  • -Expected vs Actual: What you expected to happen vs what actually happened
  • -Confidence Score: The confidence percentage shown in results (if applicable)

Privacy Reminder

Never include passwords, API keys, or sensitive personal information in support emails or GitHub issues. Our team will never ask for your password.
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